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Susan Retter has 25 years experience with a wide-range and varied business background in both the profit and non-profit sectors. Located in our Seattle, WA office, she is the Senior Program Manager for Fleet Management Services overseeing the National Fleet Initiative. Before coming to work with NISH Susan served as a Regional Vice President for a school bus contracting company where she had full accountability for overall financial and operational management of a $39 million budget for all contracts in California. As a member of the senior management team she was responsible for regional decision-making, policy development and establishment of long-range region goals for safety, maintenance, staffing and financial performance. Prior to this position, Susan held positions as National Recruitment Director and National Director of Training and Development where she led workshops and seminars for nationwide management personnel on recruitment techniques & best practices. In the non-profit sector Susan has held Executive Director positions for Mental Health Association’s in California and Georgia, plus served as an Assistant Executive Director for a California Association for Retarded Citizens. Susan holds a Bachelors of Science in Business Management from the University of Phoenix.

John Bradford has over 20 years experience in the automotive and heavy duty truck fleet industry. He has worked closely with major fleet operators, such as Federal Express, Hertz Penske, Sealand, Avis, and Associated Grocers, implementing fleet operations training. He has developed training programs for Ford, Kenworth and municipalities, such as, the City of Seattle. As regional sales manager for a northwest based warehouse distributor, he worked closely with major fleet operators of automotive, light truck, medium/heavy duty and off-highway and marine equipment. He is a Master Certified lift truck instructor and has conducted Hazmat training programs. His responsibilities have included the design and maintenance of fleet facilities inventories, and piloting a project utilizing the new Delco W.I.S.E shop service software system. John is ASE certified and has consulted for the National Institute for Automotive Service Excellence as a subject expert, developing new national standards. John has 18 years experience as a community and technical college instructor. He has worked as an evaluator for the National Automotive Technicians Education Foundation’s accreditations process for technical college programs. He has coordinating training and curriculum development for the automotive and fleet service industry and earned the 2002 Puget Sound Energy’s “Teacher of the Year award.

Leo Garcia is a Program Manager from our National Fleet Management Services Team with over 35 years of experience in Logistics Management, including experience as a technician and manager in the automotive industry. He commanded two maintenance companies supporting 15,000 pieces of equipment each, served as Logistics consultant to various countries and was the Executive Officer of a large logistics unit during Desert Storm. After the US Army, Leo became Equipment Services Manager for the Washington State Department of Natural Resources, responsible for providing logistics support to 7 state wide regions, with over 12,000 pieces of equipment (from chain saws to helicopters). He holds a Masters of Business Administration and a Bachelor’s Degree in Business Administration. Leo is also fluent in Spanish.